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Policy questions and service
Help understanding your existing coverage, obtaining policy information and requesting updates to your contact information.
Questions about your policyYour policyholder support team
A clear place to turn.
HFCB supports Henry Ford Health physicians with their existing individual disability insurance (IDI).
Whether you have a policy question, need help with a payment or want assistance starting a claim, contact our team. We will help identify the next steps and coordinate with your carrier when needed.
A welcome from your support team
Here when you need us.
A brief introduction to the help available for your existing individual disability insurance.
Read the welcome message
The team supporting your disability insurance is changing, but your carrier, coverage and cost are staying the same.
HFCB’s experienced team of disability consultants is ready to answer your questions and assist with service needs related to your disability coverage, including billing, portability and claims assistance.
This Policyholder Support site makes it easy to find help. Browse the frequently asked questions, or contact our team using the phone number or email address on this page.
We look forward to assisting you.
Help with your current policy
How we can help
You do not need to know which carrier department to call. Start with HFCB.
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Billing and premium payments
Help with payroll deduction questions or billing discrepancies that need carrier or employer follow-up.
Questions about billing03
Claims assistance
Guidance on starting an IDI claim, understanding the process and following up on an existing claim.
Help with a claim04
Employment changes and portability
Help understanding your policy’s continuation options and any payment arrangements or actions needed when employment changes.
Questions about leaving Henry FordFrequently asked questions
Answers about policyholder service
Start here for common questions about the service transition and your existing IDI policy.
Need an answer specific to your policy?
We can help you find the right information.
800-258-8429customerservice@hfcb.comWho should I contact for help with my existing IDI policy?
Contact HFCB at 800-258-8429 or customerservice@hfcb.com. Our team can help with policy questions, billing, portability and claims assistance, and coordinate with Unum as needed.
Does the broker transition change my coverage or require re-enrollment?
No. The change in service team does not change your existing policy or require you to re-enroll. Any future benefit changes would be communicated separately.
How can I get a copy of my policy or understand my benefits?
Contact HFCB for assistance obtaining your policy information and understanding the terms of your existing coverage. Your policy and applicable endorsements govern benefit amounts, definitions, exclusions and limitations.
What if I have a question about a premium notice or payroll deduction?
Contact HFCB and describe the notice or deduction in question. We will help investigate and coordinate with the appropriate carrier or Henry Ford benefits contact. Continue your current payment arrangements unless you receive confirmed instructions to change them.
How do I start an individual disability insurance claim?
Contact HFCB as soon as you need assistance. We can provide information regarding Unum’s claim process and required next steps.
What if I already have an open claim or service request?
Let HFCB know about the existing matter and any upcoming deadlines. We can help coordinate the service handoff and follow-up. Continue responding to carrier requests and completing any required claim submissions during the transition.
What happens to my policy if I leave Henry Ford Health?
Continuation options depend on your existing policy and premium arrangements. Contact HFCB before your employment changes so we can help you understand your options, required actions and any applicable deadlines.
How do I update my address or other policy information?
Contact HFCB with the type of change you need. We can help identify the appropriate forms or carrier process. A change to Henry Ford’s employment records may not automatically update your individual policy.
Can I use this site to calculate benefits or enroll in coverage?
This site focuses on service for existing IDI policies. For questions about your current benefit amount or coverage options, contact HFCB. Any future enrollment opportunity will be communicated separately.
Let’s get your question answered.
Contact HFCB for help with your existing individual disability policy.